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PostPosted: 17 November 2015, 16:11 
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Prajurit Dua
Prajurit Dua
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Joined: 09 Februari 2015, 06:58
Posts: 140
Location: Tangerang
Dear Chusaini,
Cc. All Operator

Lagi-lagi terulang kembali.
Hanya sekedar mengingatkan bahwa iDuHelp! memiliki peraturan dan channed respon yang sudah tersedia. Jadi seharusnya hal ini bisa di hindari.

Coba perhatikan percakapan berikut ini:

15:26:47 Vistor came from page http://iduhelp.ilearning.me/
15:26:47 Thank you for contacting us. An operator will be with you shortly.
15:26:47 E-Mail: Ady.kuncoro@raharja.info
15:26:47 Guest: Lupa password rinfo
15:27:01 Operator Abdurrahman Muhammad Chusaini joined the chat
15:27:53 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
15:28:08 Operator Abdurrahman Muhammad Chusaini is back
15:28:56 Visitor closed chat window
15:31:31 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
15:36:52 Operator Abdurrahman Muhammad Chusaini is back
15:36:38 Visitor closed chat window
15:37:10 Abdurrahman Muhammad Chusaini: Untuk mengetahui jawaban Anda perihal "lupa password rinfo" silahkan mengikuti langkah-langkah pada tutorial iRAN berikut : http://iran.raharja.info/index.php?acti ... artlang=id dan kami membutuhkan data anda seperti:
Nama Lengkap :
Email Rinfo :
Email Alternatif Selain Rinfo :

15:43:38 Visitor closed chat window
15:46:46 Visitor joined chat again
15:47:19 Visitor closed chat window
15:48:58 Visitor closed chat window
15:54:51 Visitor closed chat window
16:52:40 Abdurrahman Muhammad Chusaini: Dan NIM nya ..


Dari percapakan diatas dapat disimpulkan bahwa range atau jeda antara jawaban diatas jauh sekali. Coba perhatikan menit yang ada?
Ya. Salah satu keteledoran operator adalah hal tersebut.
Selain itu, operator tidak memberikan channed respon untuk menutupnya. Peraturan iDuHelp! bahwa setiap customer meninggalkan selama 30 menit. Maka percakapan sudah bisa di tutup dengan memberikan channed yang ada.

Oke. Itu aja sih. Semoga operator bisa lebih baik ya ^_^


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PostPosted: 26 November 2015, 12:14 
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Prajurit Kepala
Prajurit Kepala
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Joined: 16 April 2015, 14:31
Posts: 451
Chusaini jangan diulangi lagi yah :D


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