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 Post subject: Menyebut Nama Customer
PostPosted: 20 November 2015, 10:20 
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Prajurit Dua
Prajurit Dua
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Joined: 16 Desember 2014, 16:08
Posts: 180
Hay all operator mohon diperhatikan ya, bahwa ketika melayani customer usahakan tidak boleh menyebut nama customernya gunakan kata sapa Anda untuk customer dan Kami untuk Menyebut operator. perhatikan percakapan berikut.. tolong diperhatikan kembali ya khususnya Rahmawati

Name: mala
Visitor's address: 180.250.27.197
Browser: Chrome 28.0.1500.94
Group: iDuHelp! Online
Operator: Rahmawati Nur
Time in chat: 25:34 (Yesterday at 12:51 PM)
12:51:18 Vistor came from page http://idu.raharja.info/home_news
12:51:18 Thank you for contacting us. An operator will be with you shortly.
12:51:18 E-Mail: komala@raharja.info
12:51:18 mala: Apa itu armo
12:51:29 Operator Rahmawati Nur joined the chat
12:52:27 Rahmawati Nur: Untuk percakapan lebih lanjut kami membutuhkan verifikasi email, silahkan Anda cek email rinfo dan lakukan verifikasi dengan cara reply email iduhelp@raharja.info yang baru saja terkirim.
12:54:12 mala: Sudaaaaaaahhh mba rahmawato
12:54:24 Rahmawati Nur: Verifikasi email sudah kami dapatkan. Terima kasih sudah melakukan verifikasi. Ada yang bisa kami bantu?
12:55:10 mala: Mau nanya armo dong sist
12:57:02 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
12:58:20 Operator Rahmawati Nur is back
12:58:28 Rahmawati Nur: Mohon untuk menunggu, pertanyaan Anda sedang kami proses.
12:58:34 Visitor closed chat window
12:59:56 Rahmawati Nur: Maksud dari pertanyaan mala apa ya ?
13:01:36 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
13:01:44 Operator Rahmawati Nur is back
13:01:44 mala: Redeem armo gimana
13:02:17 Visitor closed chat window
13:04:35 Rahmawati Nur: Untuk mengetahui jawaban Anda perihal "cara redeem armo" silahkan mengikuti langkah-langkah pada tutorial iRAN berikut : http://iran.ilearning.me/2015/11/09/cara-redeem-armo/
13:06:50 mala: Hmm oke sist
13:07:20 Visitor closed chat window
13:08:56 Rahmawati Nur: Bagaimana, apakah jawaban yang kami berikan sudah cukup membantu?
13:15:34 mala: Yes sist
13:15:49 Rahmawati Nur: Apakah ada lagi yang ingin ditanyakan?
13:15:58 mala: Noooooo
13:16:27 Rahmawati Nur: Terima kasih Anda telah menghubungi iDuHelp! untuk Departement Akademik. Silakan cek email Rinfo Anda untuk memberikan Rating terhadap pelayanan ini. Jika masih ada yang ingin ditanyakan, silahkan chat with iDuHelp! Online pada hari Senin sd Jum'at pukul 08.00–21.00 WIB. Everything iDu, iDu it for you. ^_*
13:16:31 Visitor closed chat window
13:16:52 Operator Rahmawati Nur left the chat

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PostPosted: 21 November 2015, 11:07 
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Prajurit Kepala
Prajurit Kepala
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Joined: 16 April 2015, 14:31
Posts: 451
Jangan sampai terulang lagi yah rahma, semangat rahma :)


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