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PostPosted: 07 Desember 2015, 13:26 
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Prajurit Dua
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Joined: 16 Desember 2014, 16:08
Posts: 180
Bagaimana respon teman-teman ketika ada operator yang mengambil alih customer tetapi tidal ditindak lanjuti kembali seperti ini.

15:09:21 Vistor came from page http://iduhelp.ilearning.me/
15:09:21 Thank you for contacting us. An operator will be with you shortly.
15:09:21 E-Mail: triani@raharja.info
15:09:21 triani: zpreneur
15:09:31 Operator Riska Laina Ulfa joined the chat
15:10:06 Riska Laina Ulfa: Untuk percakapan lebih lanjut kami membutuhkan verifikasi email, silahkan Anda cek email rinfo dan lakukan verifikasi dengan cara reply email iduhelp@raharja.info yang baru saja terkirim.
15:11:05 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
15:11:43 Operator Rahmawati Nur changed operator Riska Laina Ulfa
15:12:23 Visitor triani left the chat
15:12:53 Visitor closed chat window


Dear Rahmawati,
Tolong berikan klarifikasi perihal ini ya.

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PostPosted: 07 Desember 2015, 15:31 
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Prajurit Kepala
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Joined: 16 April 2015, 14:31
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Wahh rahma kq bisa menghilang seperti itu?
Semoga rahma bisa lebih aktif lagi sebagai operator yah :)


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PostPosted: 11 Desember 2015, 06:10 
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Joined: 04 Mei 2015, 09:43
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Memang biasanya jika ada operator yang kesulitan koneksi, operator lain coba membantu dengan mengambil alih chat supaya cust tidak dibuat menunggu. Tapi, kalau diperhatikan di sini operator yang mengambil chat tersebut diam tidak coba menyapa si cust...


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PostPosted: 11 Desember 2015, 10:29 
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Joined: 24 November 2014, 12:58
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Iyaaa waktu itu saya tidak sengaja terpencet itu . Tidak ada niatan buat ambil alih kok .
Sorry yah dan gabakalan terjadi seperti itu lagi


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