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PostPosted: 26 April 2016, 14:34 
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Joined: 06 November 2015, 11:37
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Dear Meylda

Pada hari Selasa 26 April 2016 saat Melda bertukar jadwal dengan Sintia
Image

Meylda Melayani Costumer Tidak sesuai dengan Prosedur Operator yaitu dengan tidak menjawab pertanyaan dari customer yang meminta kode verifikasi dan beberapa menit kemudian Meylda langsung memeberikan canned respon penutup.

Berdasarkan pada sanksi dan pelanggaran iDuHelp! http://iduhelp.ilearning.me/sanksi-dan-pelanggaran/ no 4 poni 2 Meylda mendapat pengurangan nilai -5.

Tolong diperhatikan lagi kedepannya ya Meylda :)


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PostPosted: 26 April 2016, 14:55 
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Dear Afri,
maaf sebelumnya itu customer sudah left chat terlebih dahulu makanya aku kasih channed respon yang itu. :)


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PostPosted: 26 April 2016, 15:06 
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Iya Meylda :)
Afri cuma ingetin doang ko :D
Untuk keputusan pengurangan nilai atau tidak tergantung PIC iDuHelp! yaitu Olis :)


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PostPosted: 01 Mei 2016, 19:05 
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Semangat ya menjadi operator iDuhelpnya, lebih teliti lagi :)


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PostPosted: 03 November 2016, 22:43 
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lebih di perhatikan dan semakin semangat lagi yaaaa.. :-BD


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