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PostPosted: 07 Agustus 2016, 12:17 
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Newbie
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Joined: 17 November 2014, 17:03
Posts: 42
Dear Dian Kurniati
Cc All Operator

Coba perhatikan gambar berikut
Image

Menurut kententuan cara menangani iDuHelp! Online jika customer tidak menjawab lagi operator wajib menunggu sampai 30 menit kemudian memberikan canned respon "Mohon maaf percakapan harus kami akhiri karena tidak ada respon dari Anda selama 30 menit. Jika masih ada hal yang ingin ditanyakan silakan kembali masuk ke live chat kami. Terima kasih."

Akan tetapi Dian tidak memberi channed tersebut dan left chat sebelum 30 menit. Sesuai peraturan di http://iduhelp.ilearning.me/sanksi-dan-pelanggaran/ yang tertera pada point 4 nomor 2, bahwa Dian mendapat pengurangan nilai sebesar (-5) karena menangani customer tidak sesuai dengan prosedur operator.


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PostPosted: 07 Agustus 2016, 19:33 
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Prajurit Dua
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Joined: 21 April 2014, 15:34
Posts: 199
Hehe maaf ya, selanjutnya akan lebih teliti lagi. :)


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PostPosted: 08 Agustus 2016, 09:07 
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Prajurit Dua
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Joined: 17 November 2014, 17:14
Posts: 119
Ayoo dian lebih teliti lagi yaa.
semangat dian :-BD


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PostPosted: 08 Agustus 2016, 12:46 
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Prajurit Kepala
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Joined: 16 April 2015, 16:13
Posts: 533
lebih teliti lagi ya :-BD


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PostPosted: 11 Agustus 2016, 13:38 
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Kopral Dua
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Joined: 28 November 2015, 22:33
Posts: 582
DianKurniati wrote:
Hehe maaf ya, selanjutnya akan lebih teliti lagi. :)


Semangat ya dian, dan iuti terus prosedur yang sudah ada saat tangani costumer..
Semangat untuk kakmu ya dian... yeaayyy


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