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PostPosted: 16 Maret 2017, 08:27 
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Prajurit Dua
Prajurit Dua

Joined: 17 November 2014, 17:14
Posts: 119
Dear Sarah
Cc All Operator

Tolong perhatikan percakapan dibawah ini ya:
12:11:00 E-Mail: febby@raharja.info
12:11:00 Guest: Minta kode verifikasi
12:12:44 Operator Sarah Pratiwi joined the chat
12:13:24 Sarah Pratiwi: Selamat Siang , Ada yang bisa kami bantu ?
12:54:25 Sarah Pratiwi: Selamat Siang , Ada yang bisa kami bantu ?
13:29:35 Sarah Pratiwi: Mohon maaf percakapan harus kami akhiri karena tidak ada respon dari Anda selama 30 menit. Jika masih ada hal yang ingin ditanyakan silakan kembali masuk ke live chat kami. Terima kasih.
13:31:40 Operator Sarah Pratiwi left the chat
13:31:41 Operator Sarah Pratiwi left the chat


Dilihat dari percakapan diatas bahwa sarah tidak menutup percakapan / memberikan canned close. dimana yang seharusnya setelah memberikan canned 7 ( canned tutup setelah tidak ada respon selama 30 menit) itu harus memberikan canned 13 ( canned Terima kasih telah menghubungi iDuHelp!). sesuai dengan peraturan IDuHelp! http://iduhelp.ilearning.me/2016/09/01/ ... n-iduhelp/ nomor 7 point 9 sarah mendpaatkan pengurangan nilai sebesar (-2)


Terima kasih
referensi : http://iduhelp.magics.co/operator/history/thread/10012


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PostPosted: 17 Maret 2017, 11:55 
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Newbie
Newbie

Joined: 27 November 2014, 09:44
Posts: 16
iya saya sudah mengerti


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