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PostPosted: 03 April 2017, 14:42 
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Prajurit Dua
Prajurit Dua

Joined: 17 November 2014, 17:14
Posts: 119
Dear Romzi
cc All Operator

Tolong perhatikan percakapan dibawah ini ya:
12:35:44 E-Mail: septian@raharja.info
12:35:44 Guest: Selamat siang..

12:36:12 Operator Romzi Syauqi Naufal joined the chat
12:37:02 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
12:38:20 Guest: Selamat siang
12:40:43 Guest: Ko ga bisa masuk ke email saya yah
12:41:08 Operator Romzi Syauqi Naufal is back
12:41:25 Romzi Syauqi Naufal: Selamat siang ada yang bisa kami bantu?
12:42:03 Guest: Minta kode verivikasi email dong
12:42:29 Romzi Syauqi Naufal: Mohon diinfokan alamat email Rinfonya?
12:43:16 Visitor closed chat window
12:44:04 Guest: Septian@raharja.info
12:45:12 Guest: Septian@raharja.info
12:46:15 Guest: Halooooo
12:47:27 Romzi Syauqi Naufal: Mohon diinformasikan rinfo yang benar
12:48:17 Guest: septian@raharja.info
12:49:09 Guest: Haloooo
12:49:40 Romzi Syauqi Naufal: Mohon menunggu
12:49:43 Guest: septian@raharja.info
12:51:28 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
12:58:00 Guest: Haloooo
13:04:08 Guest: Hallo
13:09:58 Guest: Haloo
13:18:28 Operator Romzi Syauqi Naufal is back
13:22:12 Guest: Hallo
13:23:25 Romzi Syauqi Naufal: Mohon untuk menunggu, pertanyaan Anda sedang kami proses.
13:25:32 Romzi Syauqi Naufal: "Berikut ini adalah 10 verification code yang bisa di gunakan,Backup verification codes
1. 82835176
2. 58893527
3. 69744744
4. 81888037
5. 82203007 silahkan pilih salah satu, setiap code hanya bisa di gunakan 1x, setelah berhasil masuk kedalam rinfo, silahkan ikuti petunjuk berikut:\" http://iran.ilearning.me/2016/01/23/men ... asi-rinfo/ \"untuk memasukkan no. hp yang aktif agar di kemudian hari tidak terjadi kendala saat login ataupun lupa password. Jika tidak memasukkan no. hp maka saat login di device yang baru akan kembali di minta untuk memasukkan verification code dan harus menghubungi iduhelp. Demi kemudahan dan kenyamanan serta keamanan penggunaan akun rinfo, untuk itu kami menyarankan segera memasukkan no. hp aktif anda. Terima kasih
13:25:47 Romzi Syauqi Naufal: apa ada lagi yang ingin di tanyakan?
13:27:50 Visitor closed chat window
13:28:40 Visitor closed chat window
13:29:49 Visitor closed chat window
13:30:30 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
13:30:48 Guest: Tidak mas, makasih..
13:31:05 Operator Romzi Syauqi Naufal is back
13:31:59 Romzi Syauqi Naufal: Terima kasih Anda telah menghubungi iDuHelp! untuk Departement Akademik. Silakan Anda isi form survey pada link berikut http://goo.gl/forms/vsvnKVP30f untuk memberikan Rating terhadap pelayanan ini. Jika masih ada yang ingin ditanyakan, silahkan chat with iDuHelp! Online pada hari Senin sd Jum'at pukul 08.00–21.00 WIB. Everything iDu, iDu it for you. ^_^,
13:32:07 Operator Romzi Syauqi Naufal left the chat


dilihat dari percakapan diatas bahwa romzi tidak memberikan canned "Bagaimana, apakah jawaban yang kami berikan sudah cukup membantu?" sebelum memebrikan canned "Apakah ada lagi yang ingin ditanyakan?" maka sesuai dengan peraturan iDuHelp! http://iduhelp.ilearning.me/2016/09/01/ ... n-iduhelp/ nomor 7 poit 5 romzi mendapatkan pengurangan sebesar (-2)

Terima Kasih
referensi : 21 maret 2017 http://iduhelpnew.magics.co/operator/hi ... read/10347


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PostPosted: 10 April 2017, 09:27 
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Newbie
Newbie
User avatar

Joined: 13 Maret 2016, 16:47
Posts: 19
baik ka akan diperbaiki kembali performanya ya :-)


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