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PostPosted: 27 Juli 2017, 09:25 
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Prajurit Dua
Prajurit Dua

Joined: 01 Desember 2014, 23:37
Posts: 146
Dear Fuad
Cc All Operator

tolong perhatikan percakapan dibawah ini ya:

17:44:51 E-Mail: chaerunisa@raharja.info
17:44:51 Guest: Saya mau minta link buat akses kelas sp sistem penunjang keputusan
17:45:27 Guest: Sore ka
17:48:26 Operator Azharul Fuad joined the chat
17:50:51 Visitor closed chat window
17:53:28 Azharul Fuad: selamat malam ada yang bisa kami bantu?
17:58:44 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
17:58:55 Operator Azharul Fuad is back
17:59:43 Guest: Saya mau minta link akses buat masuk ke kelas sp sistem penunjang keputusan
18:03:16 Visitor joined chat again
18:03:23 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
18:04:16 Operator Azharul Fuad is back
18:04:48 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
18:05:23 Operator Azharul Fuad is back
18:06:15 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
18:07:05 Guest: Halooo
18:07:09 Operator Azharul Fuad is back
18:07:25 Azharul Fuad: Perihal Request akun iDu Rinfo Silahkan Untuk Mengisi Form Request
Dengan Cara mengikuti tutorial berikut ini:http://iran.ilearning.me/2017/02/04/bagaimana-cara-request-akun-idu-rinfo/


Dan setelah anda mengisi form request diharapkan untuk membuka email dan balas email tersebut dengan cara reply to all " Ya "
Proses ini memerlukan waktu paling lambat 2x24 jam
18:07:47 Visitor navigated to http://iran.ilearning.me/2017/02/04/bag ... idu-rinfo/
18:08:13 Visitor closed chat window
18:50:11 Azharul Fuad: Bagaimana, apakah jawaban yang kami berikan sudah cukup membantu?


dilihat dari percakapan diatas bahwa Fuad tidak memberikan canned response verifikasi kepada customers (kecuali masalah Rinfo) maka sesuai dengan peraturan iDuHelp! http://iduhelp.ilearning.me/2016/09/01/ ... n-iduhelp/ nomor 7 point 1 Fuad mendpatakan pengurangan nilai sebesar (-2).

Terima Kasih
referensi : 10 July 2017 http://iduhelpnew.magics.co/operator/hi ... read/12363


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PostPosted: 04 Agustus 2017, 20:32 
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Newbie
Newbie
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Joined: 17 September 2015, 14:52
Posts: 45
Fuad sudah membaca dan memahami nya ya, kedepan nya akan coba lebih baik lagi


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