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PostPosted: 08 Agustus 2016, 10:44 
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Joined: 06 November 2015, 11:19
Posts: 26
Dear Sanny Sahara,
Tolong perhatikan chat yang berwarna merah dibawah ini ya.

14:06:25 Vistor came from page http://iduhelp.ilearning.me/
14:06:25 Thank you for contacting us. An operator will be with you shortly.
14:06:25 E-Mail: afni@raharja.info
14:06:25 Afni Afitri: mengaktifkan akun SIS+
14:12:14 Operator Sanny Sahara joined the chat
14:12:33 Sanny Sahara: Untuk percakapan lebih lanjut kami membutuhkan verifikasi email, silahkan Anda cek email rinfo dan lakukan verifikasi dengan cara reply email iDuHelp! yang baru saja terkirim ke email Anda.');
14:15:51 Afni Afitri: emailnya belum masuk ka
14:21:18 Sanny Sahara: mohon merefresh kembali
14:21:48 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
14:22:20 Visitor navigated to http://ilearning.me/
14:24:14 Visitor joined chat again
14:27:00 Afni Afitri: sudah
14:34:32 Operator Sanny Sahara is back
14:35:24 Visitor joined chat again
14:35:46 Afni Afitri: mengaktifkan akun SIS+

14:37:23 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
14:39:01 Visitor joined chat again
14:40:02 Operator Sanny Sahara is back
14:40:20 Sanny Sahara: Verifikasi email sudah kami dapatkan. Terima kasih sudah melakukan verifikasi. Ada yang bisa kami bantu?

14:40:38 Visitor joined chat again
14:41:49 Afni Afitri: mengaktifkan akun SIS+
14:43:27 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
14:45:13 Operator Sanny Sahara is back
14:48:46 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
14:51:10 Operator Sanny Sahara is back
15:08:08 Visitor navigated to http://training.ilearning.me/shop/
15:08:12 Visitor navigated to http://training.ilearning.me/product/rijp-satria/
15:08:49 Visitor navigated to http://training.ilearning.me/cart/
15:09:24 Visitor navigated to http://training.ilearning.me/checkout/
15:10:11 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
15:10:27 Visitor navigated to http://training.ilearning.me/checkout/? ... order=2313
15:10:58 Visitor navigated to http://training.ilearning.me/cart/
15:11:03 Visitor navigated to http://training.ilearning.me/shop/
15:11:10 Visitor navigated to http://training.ilearning.me/product/rijp-satria/
15:11:19 Visitor navigated to http://training.ilearning.me/cart/
15:11:31 Visitor navigated to http://training.ilearning.me/checkout/
15:11:38 Visitor navigated to http://training.ilearning.me/checkout/? ... order=2314
15:18:08 Afni Afitri: ka bales dong
15:21:59 Operator Sanny Sahara is back
15:25:53 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
15:29:16 Operator Sanny Sahara is back
15:32:22 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
15:43:03 Visitor joined chat again
15:45:11 Visitor Afni Afitri left the chat


Sanny tidak menjawab pertanyaan dari customer sesuai dengan prosedur.
Sesuai dengan yang tertera pada peraturan iDuHelp! Pada link berikut
http://iduhelp.ilearning.me/sanksi-dan-pelanggaran/ yang tertera pada point 4 no 2 bahwa Sanny mendapatkan pengurangan nilai sebanyak -5 karena melayani costumer tidak sesuai dengan prosedur operator.

Untuk lain kali tolong lebih diperhatikan ya :)


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PostPosted: 08 Agustus 2016, 11:03 
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Kopral Dua
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Joined: 28 November 2015, 22:33
Posts: 582
SintiaNovitaSari wrote:
Dear Sanny Sahara,
Tolong perhatikan chat yang berwarna merah dibawah ini ya.

14:06:25 Vistor came from page http://iduhelp.ilearning.me/
14:06:25 Thank you for contacting us. An operator will be with you shortly.
14:06:25 E-Mail: afni@raharja.info
14:06:25 Afni Afitri: mengaktifkan akun SIS+
14:12:14 Operator Sanny Sahara joined the chat
14:12:33 Sanny Sahara: Untuk percakapan lebih lanjut kami membutuhkan verifikasi email, silahkan Anda cek email rinfo dan lakukan verifikasi dengan cara reply email iDuHelp! yang baru saja terkirim ke email Anda.');
14:15:51 Afni Afitri: emailnya belum masuk ka
14:21:18 Sanny Sahara: mohon merefresh kembali
14:21:48 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
14:22:20 Visitor navigated to http://ilearning.me/
14:24:14 Visitor joined chat again
14:27:00 Afni Afitri: sudah
14:34:32 Operator Sanny Sahara is back
14:35:24 Visitor joined chat again
14:35:46 Afni Afitri: mengaktifkan akun SIS+

14:37:23 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
14:39:01 Visitor joined chat again
14:40:02 Operator Sanny Sahara is back
14:40:20 Sanny Sahara: Verifikasi email sudah kami dapatkan. Terima kasih sudah melakukan verifikasi. Ada yang bisa kami bantu?

14:40:38 Visitor joined chat again
14:41:49 Afni Afitri: mengaktifkan akun SIS+
14:43:27 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
14:45:13 Operator Sanny Sahara is back
14:48:46 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
14:51:10 Operator Sanny Sahara is back
15:08:08 Visitor navigated to http://training.ilearning.me/shop/
15:08:12 Visitor navigated to http://training.ilearning.me/product/rijp-satria/
15:08:49 Visitor navigated to http://training.ilearning.me/cart/
15:09:24 Visitor navigated to http://training.ilearning.me/checkout/
15:10:11 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
15:10:27 Visitor navigated to http://training.ilearning.me/checkout/? ... order=2313
15:10:58 Visitor navigated to http://training.ilearning.me/cart/
15:11:03 Visitor navigated to http://training.ilearning.me/shop/
15:11:10 Visitor navigated to http://training.ilearning.me/product/rijp-satria/
15:11:19 Visitor navigated to http://training.ilearning.me/cart/
15:11:31 Visitor navigated to http://training.ilearning.me/checkout/
15:11:38 Visitor navigated to http://training.ilearning.me/checkout/? ... order=2314
15:18:08 Afni Afitri: ka bales dong
15:21:59 Operator Sanny Sahara is back
15:25:53 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
15:29:16 Operator Sanny Sahara is back
15:32:22 Your operator has connection issues. We have moved you to a priorty position in the queue. Sorry for keeping you waiting.
15:43:03 Visitor joined chat again
15:45:11 Visitor Afni Afitri left the chat


Sanny tidak menjawab pertanyaan dari customer sesuai dengan prosedur.
Sesuai dengan yang tertera pada peraturan iDuHelp! Pada link berikut
http://iduhelp.ilearning.me/sanksi-dan-pelanggaran/ yang tertera pada point 4 no 2 bahwa Sanny mendapatkan pengurangan nilai sebanyak -5 karena melayani costumer tidak sesuai dengan prosedur operator.

Untuk lain kali tolong lebih diperhatikan ya :)



Wah,, banyak sekali ya,, yg audit operator sekarang..
semakin seru yaa..
Terus lakukan auditnya ya dan ost terus d rhjfox.
agar semakin rame dan semakin rajin ni auditnya..


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PostPosted: 08 Agustus 2016, 12:40 
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Prajurit Kepala
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Joined: 16 April 2015, 16:13
Posts: 533
lebih teliti lagi ya supaya gak di audit lagi hehe


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PostPosted: 09 Agustus 2016, 11:25 
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Prajurit Dua
Prajurit Dua

Joined: 17 November 2014, 17:14
Posts: 119
Sanny tolong diperhatikan ya, semangattt :-BD


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PostPosted: 11 Agustus 2016, 13:35 
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Joined: 28 November 2015, 22:33
Posts: 582
alpiah.nurul wrote:
Sanny tolong diperhatikan ya, semangattt :-BD



Hmmm,,, sanny belu juga respon yaaa..


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